TERMS AND CONDITIONS

Definitions 

Customer / Client – The person, company, or organisation purchasing or agreeing to purchase goods or services from Brookside Performance Doorsets.

Conditions – These Terms and Conditions and any special terms agreed in writing. Verbal agreements will not be accepted unless confirmed in writing.

Seller / Company – Brookside Performance Doorsets t/a J Fire Safety Services & Installations Ltd

Price – The agreed cost for services and/or products, including delivery, packaging, and VAT unless stated otherwise.

Contract – Any agreement between the Customer and Brookside Performance Doorsets for the supply of goods, installation works, maintenance, or services, whether completed electronically or otherwise.

Door Leaf – Movable panel of a door that opens and closes within the door frame.

Door Frame – Fixed structural surround that is built into or attached to the wall opening and supports the door leaf.

1. Acceptance of Terms

a) Acceptance of a quotation, purchase of a product or instruction to proceed with works confirms acceptance of these Terms and Conditions.

2. General Supply of Products

b) All fire door products and associated ironmongery supplied will comply with relevant British Standards where applicable, including but not limited to:

• BS 9999
• BS EN 1634-1
• BS 476 Parts 22 and 31.1

c) Unless specified in writing prior to installation, J Fire Safety will select suitable products and brands that meet compliance requirements.

3. Decorating and Finishing

a) The finish of the fire doors will be specified within the quote or order placed.

b) Additional finishing coats or decoration are not included unless specifically detailed in the quotation and may incur additional costs.

c) Fire doors will be painted in the same colour on each door leaf side unless specified in writing by the client/written on the accepted quote.

d) Brookside Performance Doorsets accepts no responsibility for paint thickness or finishes applied by third parties. Third party decorators must ensure compliance with fire door clearance and regulatory requirements.

4. Measurements & Specification

a) Doors will be built to the measurements provided to us in writing, unless otherwise specified in writing. We cannot be responsible for installation issues or any measurement errors.

b) The specification of the door is detailed in the quotation/order, any changes will need to be made in writing.

c) If manufacture of the door has begun, any amendments may be refused. Approval of any changes is subject to agreement by Brookside Performance Doorsets and may incur additional charges.

5. Keys

a) Domestic doors will be supplied with 3 keys as standard.

b) Additional keys can be supplied at additional cost.

c) Brookside Performance Doorsets are not responsible for any dirt on keys that enter the lock.

d) Brookside Performance Doorsets are not responsible for any bent or damaged keys.

6. Defects and Adjustments

a) All doors must be inspected upon delivery or collection. Any damage, defects, missing items or discrepancies must be reported to Brookside Performance Doorsets within 24 hours of delivery or collection.

b) Photographs of the doorsets and their condition will be taken by Brookside Performance Doorsets at the time of delivery or collection as a record of their condition when handed over.

c) Failure to report any issues within the 24-hour period may affect the ability to make a claim for damage or discrepancies identified after this time.

7. Warranty

a) All components and parts supplied as part of this doorset are covered by a 12-month warranty from the date of supply. The warranty covers defects in materials, subject to the doorset being correctly installed, operated and maintained in accordance with the manufacturer’s requirements.

b) The warranty does not cover damage caused by misuse, accidental damage, unauthorised alterations, incorrect installation by others, lack of maintenance, normal wear and tear, or environmental conditions outside the recommended limits.

c) Any warranty claim must be reported to Brookside Performance Doorsets promptly and may require inspection before any remedial action is agreed.

8. Insurance and Lock Compliance

a) Customers are responsible for confirming any insurance requirements relating to lock standards. Specific requirements must be provided in writing before installation.

9. Timber Doors, Frames and Environmental Conditions

a) Timber doors and frames are natural products that respond to environmental conditions. Timber materials expand and contract in response to changes in temperature and humidity.

b) Movement, swelling, shrinkage, or minor distortion caused by environmental conditions is a recognised natural characteristic and does not indicate a fault in manufacture, supply, or installation.

c) The installer or their customer is responsible for ensuring suitable environmental conditions within the property. Excessive humidity, moisture ingress, poor ventilation, or extreme temperature fluctuations may affect door performance and appearance.

d) Brookside Performance Doorsets accepts no liability for defects, operational issues, or cosmetic changes resulting from environmental conditions, building movement, water damage, or failure to maintain appropriate internal climate control.

e) The shared communal areas must be maintained at similar heat levels to the flats, ensuring no significant temperature difference between the interior and exterior of the flats. Humidity levels should also be kept around 50 to 60 percent. In accordance with the Consumer Rights Act 2015, any claim must be supported by proof of appropriate maintenance. Failure to conduct these inspections and maintain the environment may affect your ability to exercise statutory rights. Please ensure all fire doors manufactured by us are inspected yearly, and that communal areas are kept at consistent heat and humidity levels, ensuring both safety and compliance.

10. Payment Terms

a) Payment will be requested up front, manufacture of your door/s will begin once payment has been received in full.

b) All prices are subject to VAT at the prevailing rate.

c) Payments are non refundable unless agreeable by management.

11. Certification

a) Certification for fire doors will be issued via email once full payment has been received.

12. Governing Law

a) These Terms and Conditions shall be governed by the laws of England and Wales.